Master S.r.l. Divisione Elettrica complies with the most recent legislation on the processing and protection of your personal data. The EU Regulation 2016/679 (“General Data Protection Regulation” - GDPR) comes into force on May 25, 2018 and, thanks to it you will be more aware of how your data are collected and used by companies like ours.

Who processes your personal data?

The Controller of your personal data is Master S.r.l. Divisione Elettrica - Via Mario Tognato, 16 - Este (Padova) - VAT No. 00764990289. You can contact us at the addresses at the bottom of the page. Processing the data means to collect, store, modify, process, distribute and cancel them.

What information do we collect?

What is strictly necessary. You supply us with most information and you can decide whether to share it with us or not. To use our services safely, you need to supply us with just your name and surname, an email address and a password of your choice. The remaining personal details are optional, but we find them useful to supply you with services more promptly.
If you purchase our products, we must ask you for more information connected with the drawing up and execution of the sale contract (for instance, your address for shipping, financial details for invoicing, telephone and fax numbers for confirmation and direct communication).
We also wish to inform you that, using our services, some technical data will be collected to offer security and functionality at the same time: for instance, we record when you log into our site or visit our web pages and from what IP address, to protect you against unauthorized access, or we use your browser’s “cookies” to remind you that you have already visited us or ask if you wish to automate the access to the reserved area.
If you own a UNA home automation system, the system registers the components and main devices connected to make remote control possible: for instance to allow you to know, once out of the house, if you have left any lights on, or to monitor your consumption. These data, particularly delicate and private, are accessible only to you, the users you decide to enable through control permits (i.e. installers, tenants) and the Master technical service that deals with the maintenance of Master online services, the security and protection from unauthorized accesses.
If you are an electrical installer of UNA home automation systems, you can save your work on our system, so that your customers can use it remotely. The components of your projects (photos and maps included), as well as some diagnostic information on the devices installed at your customers’, are stored on our system. Master can also check the compliance with the license of the “Lapis” programming software.

How do we use this information?

We are keen to let you know our purposes for the use of your data so that we are really transparent:

How is this information shared?

Your personal data can be consulted by various persons and companies, with the utmost respect for your privacy and in cases of absolute work necessity. Everybody, even within Master, has his/her privilege level that ensures your data are protected from people who must not see them.
Your information is accessible 100% to:

While, in a form limited by the need and role, it is accessible to:

What is our legal basis for data processing?

We collect, use and share the data we have, according to their type, after your free and explicit consent, because it is necessary for the performance of a contract or pre-contract, or for our legitimate interest (art. 6 par. 1, lett. a/b/f GDPR).

How can you exercise your rights pursuant to the GDPR?

As our registered user, you have the right to:

If you have any difficulties and cannot exercise your rights autonomously, you can always send us a written request to the addresses at the bottom of the page.

Data storage and security

Your personal details are saved on our servers and on those that supply us with the base for the services we offer you every day. Some of these data are necessary so long as your virtual accounts exists, others are temporary and are automatically eliminated when they are no longer needed. For instance, if you own a UNA system, the history of your home automation devices is kept for 24 hours, while the history of your consumption goes from 1 month to 3 years; other data, as the plan of your home automation system, remains active until you delete it manually. Contact us if you want to know more.
If you delete your account, your data in the system are immediately and irreversibly deleted. If, however, you have had a commercial relationship with us, we must keep some information (in particular your personal details, in paper and/or digital format) indispensable to comply with our legal obligations, such as invoicing and tax obligations.
The security of your data is guaranteed: multiple internal backup copies allow us to reset any disasters occurred to our machines, and we use encryption algorithms both for navigation and data storage. We cannot know your password because it is encrypted and only can choose to change it or reset it. Moreover, our technical department monitors anomalies and suspicious events constantly, in order to prevent any hacking, and we have prepared a data protection impact assessment, as suggested in the GDPR.

How to contact us for any questions

If you still have doubts or wish to know more on these subjects, we are at your disposal. Contact us at the following addresses: